One of the best ways to know which provider is performing well in the market is to look for customer reviews. With online forums and review reports, you can easily find the provider that delivers an exceptional experience to its customers. Due to numerous providers available in the market, it is difficult for customers to select one that would satisfy their needs. So, to bring the most authentic and reliable information to your disposal, we have compiled a list of providers that ranked top in terms of customer satisfaction.
- Charter Spectrum
- Comcast Xfinity
- AT&T
- Optimum
- Cox Communications
The overall satisfaction rating of these brands is calculated by their average scores in five categories including internet speed, internet reliability, installation setup, tech support and customer service and lastly, monthly internet bill.
Charter Spectrum
Majority of the customers in the United States like Spectrum. Ever since its merger with Time Warner Cable and Bright House Network, Charter Spectrum has emerged as a powerful brand in the country with millions of clients. Keeping in mind the overall performance, Spectrum internet customer service ranked at the top in satisfaction surveys. The provider is known for delivering what the customers want.
Comcast Xfinity
Speed is without a doubt the most competitive category when it comes to winning positive customer reviews. Offering internet speeds of up to 2000 Mbps, it comes as no surprise that Xfinity leads the charts in this classification. Unlike other companies, Xfinity delivers the speeds that it advertises on its website and in addition to this; most of its plans come with no data limits, which is another attractive feature for the customers.
Optimum
While most people want a fast internet connection, some are solely looking for a reliable service that does not go down when they need it the most. If you are one of those individuals, then go for Optimum internet service. You will never find more stable and reliable internet connectivity than Optimum. However, just like other providers, this internet company is also not available in all the states of the country. So, if you live in one of those states where Optimum is available, you should get your hands on its internet connection.
AT&T
AT&T provides the best customer support to its customers. Thanks to the way that it interacts with its clients, the company has managed to win The Provider Satisfaction Study Award by JD Powers. Furthermore, it is also one of the best rural internet options for those living in a rural or remote area with few to no options for internet service. AT&T offers incredibly fast internet service with its fiber-optic network with speeds going up to 1000 Mbps, which is sufficient to carry out all your online activities. However, fiber optic internet is not widely available, so if you do not have access to AT&T’s fiber network then you can always opt for its DSL service, which is equally amazing and reliable.
Cox Communications
If you are looking for stand-alone services, then Cox Communications is the best provider to go for. The company offers some of the most economical plans for individual services without requiring you to sign any long-term contracts. Moreover, with its internet-only package, you can easily stream videos, browse the internet, shop online and play games, which includes pretty much everything that you can do on the internet. You can also lock the price of your service by signing a contract, an option that most providers do not offer.
Now that you know about the leading providers of the industry, let us discuss some factors that you need to consider when choosing a provider.
- Data Limits
Many ISPs show you services that are appealing but do not provide them, like data limits or hidden charges. Get yourself an ISP, which provides unlimited downloading, and minimum speeds of at least 10 Mbps.
- Speed
Speed is by far the most important concern when choosing an ISP. As previously stated, find a minimum speed of at least 10 Mbps. We all understand the pains of a slow internet connection and do not ever want to experience it again.
- Bundle Deals
It is highly recommended that you go for bundle deals. The benefit of bundle packagesis that you get extra features with your services at a lesser price. Plus, you can easily upgrade or change your plan without any hassle.
- Affordability
Another important factor that you need to considerwhenpurchasing an internet service. Before selecting the provider, ask yourself, does it fall withinyour budget? Think about your pocketbook before getting the services. Do not forget to inquire about the hidden charges like installation and set up costs because providers usually do not disclose such expenses until you purchase the service.
- Add-ons
Extra services add more value to the package. If an ISP offers you with an add-on service like free anti-virus software or DVR service, the deal will instantly becomemore appealing for you. However, some ISPs end up charging you for these add-ons. Therefore, be careful when getting your plan and ask about everything by calling their customer representative.
That is all about the best service providers in terms of customer satisfaction. Make sure that you check the availability of the provider before looking for the plans because not every provider is available in every state and similarly, package plans vary from location to location. Best of luck.
