Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your own experience with a US online casino? This is the right place. Below you'll find how to reach us, what we can actually help with, and what's better directed elsewhere.
How to reach Online Casinos
The quickest way to contact us is by email at [email protected]. We read every message that comes in, and we aim to reply within a couple of business days. If your question relates to a specific operator — say, a delayed withdrawal or a bonus term that seemed unclear — including the casino's name and a brief description of what happened helps us look into it faster.
We're an independent review and comparison site. We don't run the casinos listed on Online Casinos, and we can't access anyone's player account, process a withdrawal, or resolve a dispute on a casino's behalf. For anything account-specific — verifying your identity, chasing a payment, or closing an account — you'll need to go through that casino's own customer support team, which is usually reachable by live chat or email from within your player account.
What we can help with
- Corrections or updates to information in one of our reviews or bonus listings
- Feedback on your own experience with a casino featured on this site
- General questions about how online casino bonuses, RTP, or licensing work
- Suggestions for casinos or topics you'd like to see us cover
- Reports of broken links, outdated offers, or anything that looks off on the site
What to contact the casino itself about
Some issues can only be sorted by the operator you're playing with, since only they can see your account. That includes:
- Withdrawal delays or payment status on a specific transaction
- Identity verification (KYC) requests or document uploads
- Bonus credit that hasn't appeared, or wagering progress queries
- Password resets, login issues, or account closures
- Self-exclusion or setting deposit and time limits on your account
Most licensed US casinos publish support contact details — live chat, email, or a phone line — in the account or help section of their site. If you're unsure whether a casino is properly licensed in the first place, that's exactly the kind of thing we can point you toward in our reviews.
If gambling has stopped being fun
If you're contacting us because gambling has started affecting your finances, your mood, or your relationships, please don't wait on an email reply. Every reputable US casino offers self-exclusion tools and the ability to set deposit or time limits directly in your account settings, and national support organisations are available if you need to talk to someone. We've put together more detail on limits, self-exclusion programmes, and where to find help on our responsible gambling page — it's worth a look whether you're asking for yourself or someone else.
Before you get in touch about a specific casino
A few things are worth checking first, since they answer a lot of the questions we get asked:
- Read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions, and expiry dates are usually spelled out there
- Check that the site uses HTTPS encryption and lists a licence or regulatory reference before depositing
- Confirm your identity documents match your account details exactly, since mismatches are a common reason withdrawals stall at verification
- Look up typical withdrawal times for your chosen payment method — these vary between bank transfer, card, e-wallet, and crypto options
If you've done all that and still have a question we haven't answered elsewhere on the site, our review of individual operators and our general About Us page have more on how we put this site together and what informs our ratings.
A quick note on what we don't do
We don't process payments, hold player funds, or act as an intermediary in disputes between a reader and a casino. We also can't guarantee a response time for complex complaints, since those genuinely need to go through the operator's own support and, where relevant, their licensing body. What we can do is keep our reviews accurate, correct mistakes when they're pointed out, and use reader feedback to inform how we cover operators going forward.
For anything relating to our terms of use or how this site operates, our Terms and Conditions page has the full detail.